FAQs

How do I know what size to buy?

To find the best size for your fur-baby check out our sizing chart

If you have any questions, please email dogfriendlyco@outlook.com

How do I wash my harness? 

Hand wash only in cold water. Please remove velcro label prior to washing. Velcro labels are not to be washed but may be wiped down.

Can I change or cancel my order?

Once an order has been placed we aim to process it within 24 hours and may not be able to change or cancel your order. 

Please email dogfriendlyco@outlook.com and we will do our best to process your request. 

What is your returns policy?

Please choose carefully as we do not refund or exchange for change of mind.

Shipping policy

All orders are processed through Australia Post

Standard shipping rate Australia is $9.99 (please allow 3-8 business days for delivery; this may be longer in busy periods)

Express shipping rate Australia is $14.99 (please allow 1-3 business days for delivery; this may be longer in busy periods) (please note that selecting Express Shipping does not decrease the processing time of your order - only the delivery speed)